Decision Maker: Cabinet
Decision status: Decision Made
Is Key decision?: No
Is subject to call in?: Yes
A review of the complaints received under the Council’s complaints procedure between 1 October 2019 and 31 March 2020.
RESOLVED – That Cabinet notes the position on complaints performance at the end of period 2 (1 October 2019 – 31 March 2020)
REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.
Report author: Jane Clarke
Publication date: 25/06/2020
Date of decision: 25/06/2020
Decided at meeting: 25/06/2020 - Cabinet
Effective from: 03/07/2020
Accompanying Documents: