Decision details

Complaints Summary Quarter 1 and 2

Decision Maker: Cabinet

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

A review of the complaints received under the Council’s complaints procedure between 1 April and 30 September 2021.

Decision:

RESOLVED – That the Council’s position on complaints performance at the end of Period 1 be noted.

 

REASON FOR DECISION:

To enable Cabinet to understand the Council’s current performance in relation to complaints handling.

 

Report author: Jane Clarke

Publication date: 02/12/2021

Date of decision: 02/12/2021

Decided at meeting: 02/12/2021 - Cabinet

Effective from: 10/12/2021

Accompanying Documents: