Decision details

Complains Summary: Quarter 1 and 2

Decision Maker: Cabinet

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes


A review of the complaints received under the Council’s complaints procedure between 1 April 2019 and 30 September 2019.


RESOLVED – That the Council’s position on complaints performance at the end of Period 1 be noted.



To enable Cabinet to understand the Council’s current performance in relation to complaints handling.


Report author: Finbar Gibbons

Publication date: 05/12/2019

Date of decision: 05/12/2019

Decided at meeting: 05/12/2019 - Cabinet

Effective from: 13/12/2019

Accompanying Documents: