Decision details

Complaints Summary Quarters 3 and 4

Decision Maker: Cabinet

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

A review of the complaints received under the Council’s complaints procedure between 1 October 2020 and 31 March 2021.

Decision:

 

RESOLVED: That the summary of complaints over period two (October – March 2020/21) be noted.

 

REASON FOR DECISION:

To enable Cabinet to understand the Council’s current performance in relation to complaints handling

Report author: Jane Clarke

Publication date: 24/06/2021

Date of decision: 24/06/2021

Decided at meeting: 24/06/2021 - Cabinet

Effective from: 02/07/2021

Accompanying Documents: