Decision details

Complaints Summary Quarters 3 & 4

Decision Maker: Cabinet

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes


A review of the complaints received under the Council’s complaints procedure between 1 October 2021 and 31 March 2022. 


RESOLVED: That the summary of complaints over period two (October 2021 to March 2022) be noted.


REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.

Report author: Jane Clarke

Publication date: 23/06/2022

Date of decision: 23/06/2022

Decided at meeting: 23/06/2022 - Cabinet

Effective from: 01/07/2022

Accompanying Documents: