Decision details

Complaints Summary Quarters 1 & 2

Decision Maker: Cabinet

Decision status: Decision Made

Is Key decision?: No

Is subject to call in?: Yes


A review of the complaints received under the Council’s complaints procedure between 1 April 2022 and 30 September 2022. 


RESOLVED – That the Council’s position on complaints performance at the end of Period 1 (1 April 2022 to 30 September 2022) be noted.



To enable Cabinet to understand the Council’s current performance in relation to complaints handling.

Report author: Jane Clarke

Publication date: 08/12/2022

Date of decision: 08/12/2022

Decided at meeting: 08/12/2022 - Cabinet

Effective from: 17/12/2022

Accompanying Documents: