Issue - meetings

To consider and decide on the recommendations as set out in the attached report.

RESOLVED:

1. That the summary of project performance over quarter three, 2020/21, at appendix A be noted.
2. That the summary of service performance over quarter three, 2020/21, at appendix B be noted.
3. That the Recovery Plans for quarter three, 2020/21, at appendices C-H be noted.

 REASON FOR DECISION:

To monitor the effectiveness of the council’s actions and plans to meet all of the objectives within the Five-Year Plan, highlight underperforming areas, and propose actions to remedy any underperformance to ensure the key objectives are met.

Jane Clarke, Head of Policy and Governance introduced the report that summarised the Council’s performance on its projects and services for the period 1 October to 31 December 2020.

Discussion and responses to Members questions included the following:

-       The report covered historical performance only.  The position on all projects and services might have changed since the report was written.

-       For this year, where indicators were showing as underperforming but were doing so as a direct result of the pandemic, the Council had agreed that service managers did not have to complete underperforming indicator recovery plans.

-       There were 4 projects remaining in the Five-Year Plan – counted as 6 so that the Community Hubs were counted individually.  Of those projects, 3 were Amber status and 3 were Green status.  Detailed updates on the projects were included in the report.

-       For Services, the Council collected 32 indicators of which 23 had targets.  Of the 23 with targets, 13 were performing and 10 were underperforming. 

-       To note, the indicators related to waste and recycling were being measured against quarter 2 information as quarter 3 information was not available at this time.

-       Of the 10 indicators that were underperforming, 4 were as a direct result of the pandemic and therefore no recovery plan had been submitted.

-       There had been a reduction in the overall recycling rate – less garden waste had been collected but residual waste had increased slightly.

RESOLVED:

1.    That the summary of project performance over quarter three, 2020/21, at appendix A be noted.

2.    That the summary of service performance over quarter three, 2020/21, at appendix B be noted.

3.    That the Recovery Plans for quarter three, 2020/21, at appendices C-H be noted.

 REASON FOR DECISION:

To monitor the effectiveness of the council’s actions and plans to meet all of the objectives within the Five-Year Plan, highlight underperforming areas, and propose actions to remedy any underperformance to ensure the key objectives are met.

To consider and provide a recommendation to Cabinet on the proposals set out in the attached report.

Lee Colyer, Director of Finance, Policy and Development introduced the report that summarised the Council’s performance on its projects and services for the period 1 October to 31 December 2020.

Discussion and questions from Members included the following:

-       The report covered historical performance only.  The position on all projects and services might have changed since the report was written.

-       For this year, where indicators were showing as underperforming but were doing so as a direct result of the pandemic, the Council had agreed that service managers did not have to complete underperforming indicator recovery plans.

-       There were 4 projects remaining in the Five-Year Plan – counted as 6 so that the Community Hubs were counted individually.  Of those projects, 3 were Amber status and 3 were Green status.

-       For Services, the Council collected 32 indicators of which 23 had targets.  Of the 23 with targets, 13 were performing and 10 were underperforming. 

-       It was confirmed the figure of 5.85 as the time taken to process new benefits claims was days.

-       Recycling rates were dependent on individual households.  However, due to the pandemic the amount of general waste had increased so the proportion of recycled waste was a smaller proportion of the overall quantity of waste. 

-       It was noted that the amount of recycled waste collected in quarter 1 in 2018/19 (under the old contract) was higher than in subsequent quarters.   The details as to why this was the case was not known and would be reverted at a later date.

RESOLVED – That the recommendations to Cabinet as set out of the report be supported.