Issue - meetings
Complaints Summary Quarter 1 and 2
Meeting: 02/12/2021 - Cabinet (Item 106)
106 Complaints Summary Quarter 1 and 2 
PDF 366 KB
To consider and decide on the recommendations as set out in the associated report.
Additional documents:
Decision:
RESOLVED – That the Council’s position on complaints performance at the end of Period 1 be noted.
REASON FOR DECISION:
To enable Cabinet to understand the Council’s current performance in relation to complaints handling.
Minutes:
Jane Clarke, Head of Policy and Governance introduced the report set out in the agenda.
RESOLVED – That the Council’s position on complaints performance at the end of Period 1 be noted.
REASON FOR DECISION:
To enable Cabinet to understand the Council’s current performance in relation to complaints handling.
Meeting: 16/11/2021 - Finance and Governance Cabinet Advisory Board (Item 60)
60 Complaints Summary Quarter 1 and 2 PDF 366 KB
To consider and provide a recommendation to Cabinet on the proposals set out in the attached report.
Additional documents:
Minutes:
Jane Clarke, Head of Policy and Governance introduced the report set out in the agenda.
RESOLVED – That the recommendations to Cabinet as set out in the report be supported.