Issue - meetings
Complaints Summary Quarters 3 & 4
Meeting: 23/06/2022 - Cabinet (Item 17)
17 Complaints Summary Quarters 3 & 4 
PDF 347 KB
To consider and decide on the recommendations as set out in the associated report.
Decision:
RESOLVED: That the summary of complaints over period two (October 2021 to March 2022) be noted.
REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.
Minutes:
Councillor Andrew Hickey, Cabinet Member for Finance and Performance introduced Jane Clarke, Head of Policy and Governance who presented the report as set out in the agenda.
RESOLVED: That the summary of complaints over period two (October 2021 to March 2022) be noted.
REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.
Meeting: 08/06/2022 - Finance and Governance Cabinet Advisory Board (Item 11)
11 Complaints Summary Quarters 3 & 4 PDF 347 KB
To consider and provide a recommendation to Cabinet on the proposals set out in the attached report.
Additional documents:
Minutes:
Jane Clarke, Head of Policy and Governance introduced the report set out in the agenda.
Discussion and questions from Members included the following:
- The Council would continue to endeavour to try and meet its 90% target of responding the complaints within the prescribed timescale but with the continuing staffing problems the Council were currently experiencing, this would be unlikely in the short term.
- Informal resolutions that would resolve complaints quickly and efficiently would help the Council meet targets going forward.
RESOLVED – That the recommendations to Cabinet as set out in the report be supported.