Issue - meetings

To consider and decide on the recommendations as set out in the associated report. 

RESOLVED – That the Council’s position on complaints performance at the end of Period 1 (1 April 2022 to 30 September 2022) be noted.

REASON FOR DECISION:

To enable Cabinet to understand the Council’s current performance in relation to complaints handling.

Councillor Christopher Hall, Cabinet Member for Finance and Performance introduced Pamela Grover-Morgan, Performance and Governance Manager who presented the report set out in the agenda.

Discussion and questions from Members included the following:

-       It was noted that parks and leisure had been performing well.

-       The graph on Page 167 compared complaints for the equivalent period last year (period 1 of 2021/22).  The nature of complaint varied a lot and ranged from staff conduct to  a missed collection.  It was agreed that further details would be provided after the meeting.

-       It was noted that since April 2022, the waste collection rate had increased significantly.

RESOLVED – That the Council’s position on complaints performance at the end of Period 1 (1 April 2022 to 30 September 2022) be noted.

REASON FOR DECISION:

To enable Cabinet to understand the Council’s current performance in relation to complaints handling.

To consider and provide a recommendation to Cabinet on the proposals set out in the attached report. 

Pamela Grover- Morgan, Performance and Governance Manager introduced the report set out in the agenda.

Discussion and questions from Members included the following:

-       Clarification was provided when comparing comparable periods – the comparisons compared period 1 of 2021/22 with period one of 2022/23.

-       It was noted there was an error in paragraph 2.18, it should read that was an ‘increase’ not decrease.  The associated graph also needed to be amended.  This would be corrected for Cabinet. 

RESOLVED – That the recommendations to Cabinet as set out in the report be supported.