Issue - meetings

Complaints Summary Quarters 1 & 2

Meeting: 07/12/2023 - Cabinet (Item 101)

101 Complaints Summary Quarters 1 & 2 pdf icon PDF 324 KB

To consider and decide on the recommendations as set out in the associated report.

 

Additional documents:

Decision:

RESOLVED – That the summary of complaints over period one (1 April 2023 to 30 September 2023) be noted.

 

REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.

Minutes:

Councillor Chris Hall, Cabinet Member for Finance and Performance presented the  report set out in the agenda.

 

The Report was taken as read.

 

 

RESOLVED – That the summary of complaints over period one (1 April 2023 to 30 September 2023) be noted.

 

REASON FOR DECISION: To enable Cabinet to understand the Council’s current performance in relation to complaints handling.


Meeting: 14/11/2023 - Finance and Governance Cabinet Advisory Board (Item 63)

63 Complaints Summary Quarters 1 & 2 pdf icon PDF 324 KB

To consider and provide a recommendation to Cabinet on the proposals set out in the attached report.

 

Additional documents:

Minutes:

Pamela Grover-Morgan, Performance and Governance Manager introduced the report set out in the agenda.

 

Discussion and questions from Members included the following:

 

-       It was noted that complaints were being resolved earlier in the process.

-       The team were congratulated for their efforts in complaint resolutions.

 

RESOLVED – That the recommendations to Cabinet set out in the report be supported.