Issue details

Complaints Summary Quarters 3 and 4

A review of the complaints received under the Council’s complaints procedure between 1 October 2020 and 31 March 2021.

Decision type: Exec Non-key

Decision status: Decision Made

Wards affected: (All Wards);

Notice of proposed decision first published: 09/04/2021

Decision due: 24 Jun 2021 by Cabinet

Lead member: Leader of the Council

Lead director: Director of Finance, Policy and Development (Section 151 Officer)

Department: Policy and Performance

Contact: Jane Clarke, Head of Policy and Governance Email: jane.clarke@tunbridgewells.gov.uk Tel: (01892) 554407.

Consultation process

The Finance and Governance Cabinet Advisory Board will be consulted.

Decisions

Agenda items